Turnaround – All orders are typically shipped within 48 hours Monday – Friday 8am – 5pm.
Carriers – We may use any of the following carriers to deliver our orders: USPS, UPS, FedEx, DHL
Order Tracking – If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates – The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders – If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds, and Exchanges
Your item may only be returned in the event of a manufacturer defect. In such cases, you must return the item within 30 days of your purchase.
- Please email email@example.com explaining the issue and if the return is approved, we will assign you a tracking #.
- Mail your returned item to: The Nutty Sister Returns Department, Tracking #, 30 S Carolina St. Hartwell, GA 30643
- Include in your package a signed letter stating the reason for your return and the original receipt.
Our refund and returns policy lasts for 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Return Exceptions – Items may only be returned in the event of a manufacturer defect. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Some items are not eligible for return:
- Gift cards
- Downloadable software products
- Items returned 30 days after delivery
Restocking Fee – All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items – Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact us at firstname.lastname@example.org for questions related to shipping, refunds, and returns.